- Ensure invoices are sorted in good order and duplicated in accordance for execution of shipment export or delivery to dealers, customers and DCs
- Check and validate billing documents through CRM WebUI
- Lead, troubleshoot and resolve various grief issues through close liaison with OB operations and various IT support teams (CRM support team/D7 Invoicing team/ APSSC team and OneSource platform)
- Ensure invoices are forwarded to service providers within stipulated KPI timeline for their shipping document preparation
- Ensure prompt communication with GTS team on ECL completion through email
- Tally check on physical cargo quantity/case accuracy against packing list
- Close coordination on daily cargo collection with Transporter and Operations
- Provide support on additional tasks required for special / emergency outbound shipments
- Close coordination with vendors, internal and external customers on billing document availability and accuracy
- Consolidate quarter-end report on invoiced not ship invoices on last day of every quarter
- Any other tasks as and when assigned by Supervisor
Job Requirements
- Diploma or equivalent with at least 1 years of working experience in supply chain / freight forwarding / shipping or transportation operations
- Familiar with shipping Incoterms and good knowledge of export customs procedures (Example, types of customs permits, HS codes, Chamber CoO application)
- Possess knowledge in dangerous goods (DG) management and transportation (IMDG / IATA) and experience in warehouse operations will be an added advantage
- Good interpersonal and communication skills with fluency of English language and strong capability in communicating with various team members with positive vibes
- IT savvy and proficiency in using MS Office (Words, Excel, Powerpoint), SAP
- Possess good analytic skills
- Possess positive and willing-to-learn attitude; and a self-starter who takes initiative to proactively seeks clarity when in doubt and resolve issues independently
- Willing to take on additional new tasks proactively when assigned and capable of achieving result
- Strong capability to plan, prioritize and multi-task to meet tight datelines and monthly KPI metrics
- Strong adaptability in working with uncertainties and capability in embracing change positively
- Capable to work independently and as a team player with minimum supervision
