Job Responsibilities:
- Leading and owning ServiceNow Implementation.
- Implement best practices, and participate in the design, development, and deployment phases on various ServiceNow Instances.
- Reviewing and testing activities on various ServiceNow instances.
Job Requirements:
- Min 3 years of overall experience.
- Min 2 Hands-on ServiceNow implementation.
- Min 2 years of ServiceNow experience.
- Experience on core ServiceNow modules like – Knowledge Management, Service Request Management, CSM, Service Portal, PSDS Portal implementation, case management Workforce Optimization, Inbound Integrations, reporting, in addition to ITSM modules (Incident, change, problem).
- Experience on Java scripting.
- Excellent understanding of ITIL processes
- Experience in creating and modifying workflows.
- Experience in creating and modifying Flows using Flow designer.
- Experience in design, development, and deployment in ServiceNow.
- Experience in documentation and review activities.
- Experience in complex data migration.
- Excellent experience on ServiceNow integrations
- Excellent experience in creating customer ServiceNow reports and performance Analytics.
- Good communication and inter-personal skills
- Good written language and documentation skills
- Experience in code migration to different instances.
Technical Expertise:
- Creating and maintaining of catalog Items, Record Producers, catalog client scripts, catalog UI policies.
- Implementation of Portals with custom widgets and pages.
- Implementing Business rules, client scripts, script include, UI actions.
- Implementation of knowledge base and configuring life cycle of knowledge articles.
- Implementation of Data Sources and Transform Maps to load source data into ServiceNow.
- Implementing notifications for different tables in ServiceNow.
- Implementing workflows, flow designers for catalog items.
- Configuring forms, sections, related records, related links.
- Creating and configuring Scheduled Data imports.
- Creation of script-based assignment and approval rules.
- Creation of Access Control List (ACL) with the help of Scripting.
- Debugging script
- Creating and maintaining Users, groups, Contacts, accounts data.
- Configuring schedule jobs.
- Creating reports in various styles.
Certifications:
- ServiceNow Certified System Administrator.
- ServiceNow Certified Implementation Specialist – Customer Service Management
- Micro Certification – Flow Designer.
- Micro Certification – ATF
- Micro Certification – Integration Hub
