The Opportunity
- Adecco is partnering our client, a famous Tech MNC
- We are looking for a Workforce Management Analyst (Vendor Performance)
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- 5+ years experience in a vendor operations, change management or operational process improvement role
- Process and detail-oriented execution style
- Critical thinker and resourceful problem-solver
- Comfortable with ambiguity and thrives in a fast-paced, dynamic environment
- Receptive to open feedback
- Experience in dashboarding i.e Tableau/PowerBI
- Knowledge in SQL
Job Description
- Manage the vendor adherence to service level agreements for the outsourced sales operations
- Collaborate with vendor workforce management POC at the vendor sites to ensure the implementation and compliance to established KPIs (key performance indicators)
- Develop and maintain regional workforce management KPI reporting for senior management
- Maintain a log on vendor operations exposure to risk and share findings with regional Sales Productivity PMs
- Conduct operational process audits and ensure closure of the corrective actions required at the vendor level
- Identify and provide feedback on bottoms-up tool and workforce management process efficiency gains with analytical perspective
- Data analysis and dashboarding
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [email protected]
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
