As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.
At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.
As we're in the midst of expansion, we are on the lookout for 10 Student Services Executives to assist in our new classes (Woodlands/Chinatown Point campus)!
[Responsibilities]
- Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly
- Provide support for learners and companies through telephone, emails and walk-ins
- Ensure smooth daily operational activities
- Assist in facilitation of training
- Preparation of course materials
- Administrative work (Attendance, Evaluation, Document Filing, etc)
- Monitor and schedule all trainings to ensure compliance
- Plan and submit trainers' monthly calendar, trainer hours report
- Assist in the company’s continuous improvements and training related areas
[Requirements]
- Able to commit on weekend classes (5 days work week)
- Candidate must possess at least "O" Level or equivalent.
- Minimum 1 year of relevant experience in an Administrative or Customer Service role
- Good follow up and coordination skills
- Proficient with Microsoft Office.
- Fluency in both Mandarin and English is essential, as due to job nature we serve English and Mandarin-speaking customers.
[Working Shifts/ Hours]
- Weekday class
- Mondays to Fridays - 8:30AM to 6PM
- Sundays - 8:30AM to 5:00PM
- Friday - 1:00PM to 10:00PM (once a month, rostered basis)
- 5 days working week, with 1 weekday & 1 weekend off days provided per week
