Duties and Responsibilities
· Understand customer needs and offer solutions and support
· Organize and coordinate sales representatives schedules
· Research potential leads from business directories, web searches, or digital resources
· Recruit, hire, and train new sales representatives
· Receive and report on all sales leads
· Supervise sales representatives and assistants
· Answer potential customer questions and follow-up call questions
· Work with sales team when closing sales
· Track weekly, monthly, and quarterly performance and sales metrics
· Meet all sales quotas and goals
· Assist sales representatives and team to meet and exceed goals
· Able to work for long working hours
· Able to work in non aircon environment
Shop Sales Executive Requirements and Qualifications
· Two (2) years’ previous experience in customer support, client services, sales, or a related field
· Demonstrated and proven sales results
· Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
· Focused on customer service
· Excellent verbal and written communication skills
· Persuasive and goal-oriented
· In-depth understanding of company services and its position in the market
· Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
· Ability to multitask, prioritize, and manage time efficiently
· High School and above education
