WHAT’S THE JOB?
Oversee the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.
Maintain quality, service, and operating standards as established by the brand standards to ensure quality and consistency.
Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
Serve as Banquet Operations Manager in his/her absence.
YOUR DAY-TO-DAY
- Participates in effective staff management (casual labour cost), with approval from department head
- Implements appropriate and effective measures to improve control of costs / expenses
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions
- Assist in planning for future staffing needs i.e. roster planning and event staffing
- Regularly communicates with staff and maintains good relations and guide them with necessary support
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Supervise VIP functions as required.
- Assist in planning for future staffing needs i.e. roster planning.
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance
- Greet function organizers on arrival and ensure that their requests are dealt with
- Conduct pre-function meetings with scheduled staff and review all information pertinent today’s functions.
- Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout
- Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
- Ensure training needs analysis of Banquet Staff is carried out and training programmes are designed and implemented to meet needs.
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
WHAT WE NEED FROM YOU
- Minimum 2 years’ experience in a similar role or 3 – 4 years relevant working experience as a team leader
- High school diploma in Hotel Management
- Discreet, calm and diplomatic
- Ability to recover from failures
- Finance knowledge
- Strong leadership
