About The Opportunity
We are currently seeking experienced Cilent Service Executive for our team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in a timely manner.
What You'll Be Doing
- To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
- Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
- Maintenance of Clients' database, including data entry and uploads
- Client implementation and system setups.
- Generate and prepare monthly/ad-hoc Client reports.
- Client contract renewals and upsell of services where applicable.
- Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
- Assist with Accounts Receivable follow-ups where required.
What We Are Looking for
- Candidates with prior experience with Healthcare Insurance providers will be an added advantage.
- Fresh Graduates are welcome to apply.
- Proficient in Microsoft Office Applications.
- Possess good interpersonal and communication skills.
- Ability to work under pressure.
- Passion for customer service and a good team player.
We regret to inform that only shortlisted applicants will be notified for a virtual interview.
To learn more about our Organization, please visit https://alliancehealthcare.com.sg.
