The role function grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. The incumbent will conduct data analysis to generate data-driven market insights and manages relationships with stakeholders.
Job Description
Coordinate on order processing, delivery and returns with warehouse and other service providers.
Monitor and manage e-commerce SLAs to ensure maintenance of store ratings on e-commerce platforms.
Implement corrective and preventive measures for customer service issues.
Coordinates with partners on pricing, promotion, marketing and e-commerce activities.
Execute merchandising activities (purchasing, promotion) through data analytics.
Analyse sales, promotions and marketing efforts.
Prepares customer invoices and validate supplier invoices.
Validates payments from marketplaces and partners.
Involves in marketing related assignment on an ad hoc basis
Any other ad hoc jobs assigned
Requirements
Degree in any discipline
Preferably 1-year relevant experience in related industry.
Keen interest in e-commerce or logistic industry.
Systematic and follow-up skills
Able to speak Chinese will be a plus.
Positive attitude, enthusiastic and energetic in dealing and handling all matters.
High sense of commitment and dedication to the role and willing to go the extra mile.
Team player and able to work independently with minimum supervision.
