- Perform data processing and transactions on WMS (warehouse management system or customer’s system.
- Communicate with our customers via both email and phone calls.
- Verify the billing summaries to customers with operational documents.
- Keep any operational documents properly.
- Liaise with operation team members to arrange any inbound / outbound activities within a set timeline.
- Coordinate with forwarders/transporter for the shipment arrival and departure.
- Managing transportation time and delivery process.
- Immediate reporting to direct superior upon any irregularities.
Job Requirements
- 2 to 3 years of experience as a warehouse Customer Service Officer under any global LSP companies.
- Basic knowledge / experiences on warehouse management system and documentation.
- Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
- Experience with Documentation such as checklists, temperature / RH reports.
- Able to compile KPI reports periodically.
- Able to verify the billing reports to our customers as well as service agreements.
- 5.5 days work week (Saturday half day)
- Workplace is at Jurong West area
