Job Description:
- To handling customer inquires & provide solutions to all customer related problems.
- Providing high quality of customer service via Live Chat support.
- To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案
- 通过Live Chat提供高质量的客服服务
- 遵循公司的服务标准，沟通流程和政策
- 在规定时间内提供适当的解决方案
- 处理顾客账户并归档文件
Job Requirement:
- Fresh graduates are encouraged to apply.
- Candidate must possess at least SPM or equivalent
- Able to read & write in Mandarin and English
- Previous working experience in customer service or related fields is an added advantage but not essential.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Ability to multi-task, priorities and manage time effectively
- Able to work in 24 Hours Rotational Shift (Rotational Off day. 5.5 / 6 days work per week, 8 hours per day)
- 欢迎应届毕业生申请
- 学历至少SPM以上
- 能够阅读&书写中文和英文
- 以往有客服工作经验者为佳
- 懂得基本电脑操作 （Microsoft Excel/Word等）
- 能够同时处理多项任务，有效的时间管理
- 轮班工作（5.5 / 6天制，每日工作8小时）
Perks & Benefits
Why Join us?
- Location: KL Eco City (Nearby LRT/KTM)
- Language Allowance + Travelling Allowance
- OT pay
- Free coffee, tea & snacks at the office
- Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave
- Medical Claim & Insurance
- Positive & Young culture
- EPF, SOCSO, EIS
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Annual Bonus
- Incentive / Rewards
- Company Trip
- Monthly Activities
- 工作地点靠近公共交通
- 语言津贴 + 交通津贴
- 加班工资
- 免费咖啡，茶和零食
- 年假12天，病假14天，住院假60天，产假，陪产假
- 医疗补贴，保险
- 积极年轻的企业文化
- 公积金，社会保险，雇员保障计划
- 年度加薪
- 年度奖金
- 奖励
- 公司旅行
- 每月活动
Job Location
S0-18-01, Menara 1, Strata Office, No.3, Jalan Bangsar, Ecocity, 59200 Kuala Lumpur
Click to view the location on Google maps
