Job Responsibilities
- Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
- Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
- Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
- Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
- Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
- Monitor Business Unit and Servicing Unit adherence to rules, regulations and procedures and escalate to respective senior management promptly.
Job Requirements
- A university degree holder in any discipline with minimum 3 to 5 years of relevant work experience of proven supervisory and team management experience.
- A strong customer service mindset with good communication, comprehension and problem solving skills.
- Resourceful, proactive, attentive to details, a good team player and ability to make decisions to resolve various issues.
- Possess strong interpersonal and leadership skills to effectively motivate and lead the team.
- Excellent written and verbal communication skills in English, and bilingual in a second language is preferred (spoken and written).
- Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
Interested candidates can kindly apply via MyCareersFuture or can send your latest resume to [email protected]
Gary Lua Zhi Hao (R21104006)
Just Recruit Singapore Pte Ltd (EA12C6295)
