General information
As a Service Engineer, you will be responsible for executing Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.
Reporting to Service Manager, you will be delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
Health and Safety
- Apply safety rules and safe practices as well as environmental responsibilities
- Report unsafe practices and incidents
Service Delivery
- Execute after sales business activity preventive & condition based maintenance, trouble-shooting, repairs and commissioning.
- Actively coordinate with operation supervisors for optimal service potentials from regular customer interactions.
- Proactively involve in self learning and practical exposure for continuous competence and productivity improvement.
- Maintain high level of personal leadership on safety and quality on work performed as well as documentations.
- Reports early any technical/contract/quality/program/cost issues to management, along with recommendations for resolution.
Additional Requirement
- Understand customer needs & manage customer relationships
- Co-operate actively with other ABB units to achieve common targets
- Support sales team
Leadership
- Provide leadership and coordination for the service team
- Create and develop good team spirit
Continuous improvement
- Proactively identify area of improvement eg. Self-technical knowledge, job safety and etc
- Participate in discussion, meeting, training and e-learning
Your background
- Diploma, ITC or equivalent in Electrical/Electronics engineering with at least 3 years hands on repair and service experience on electrical equipment.
- Experience on LV & MV VFD will be an advantage
- Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage.
- Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.
