Responsibilities
· Guarantee the service lead time and quality of repairs over time.
· Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process.
· Master the management of physical, system/ERP flows, and reports in order to identify any drift.
· Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history.
· Develop skills and versatility of the technical resources available through appropriate training.
· Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc).
· Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards).
· Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices.
· Ensure the maintenance of the workshop organization, as well as the facilities, equipment and tooling.
· Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs).
· Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time.
· Drive market communication across the decentralized network; work with local delegate(s) and monitor the activity of the network.
Requirement
· At least 10 years experience working as an After Sales Service Manager / Director.
· Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both, personal and shared work goals.
· Desire and drive to always be learning.
