Job Description:
- Process new orders and order changes within set service level agreements via Oracle Order Management System
- Monitor Oracle alerts for order import, pricing or shipping error and rectify the errors promptly
- Manage the incoming emails request in the mailboxes and respond to questions regarding order status, order changes, price and schedule availability, tracking information etc.
- Manage database of customer master setups, customer item crossreference and traffic profiles in Oracle
- Proactively monitor order holds status, communicating any issues to customers/Customer Operations Account Managers
- Responsible to identify customer order data issues between systems and perform some preliminary investigation before escalating to higher management and IT for further trouble-shooting and resolution
- Understand and apply various VAT/Resale Tax requirements on selected orders to ensure tax compliance to various countries/region tax regime
- Independently process RMA and replacement order request from customer/Customer Operations Account Managers and Customer Quality Engineers according to SOP within set SLAs and SOX requirements
- Responsible for regular data reporting, analysis and data clean-up
- Participate in routine system level testing and ad-hoc testing for automation projects
- Actively contribute to the on-going effort of process improvement and standardization
Requirement:
- Diploma holder welcome, or 1 to 2 years of equivalent related experience in Oracle/SAP
Additional information:
- Located near Changi Business Park
- Completion Bonus (up to 1.5 mons upon completing 18 months)
- Working hour: Tues-Sat, 6am-3pm
- Up to up to $3200 (Depending on experience)
- One Way transport provided (Take grab/Taxi claim)
To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 23756
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972
