Qualification Requirements:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
- 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.
- Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management
- Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.
- Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
- Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.
- Strong attention to detail with excellent troubleshooting, verbal, and written communication skills
- ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
- Ability to influence a cross functional team to obtain desired results.
- Strong interpersonal communication skills to build good relationships with stakeholder.
- Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
- Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT
- Possesses a service-oriented nature with ability to learn new tools and technologies quickly.
- Meticulous and Quality conscious
