The Job:
The Patient Service Ambassador is responsible for providing primary care coordination and administration support to facilitate care of patients.
The job includes but is not limited to the following:
- Providing support to patients by helping to schedule appointments for ancillary services
- Populating the Chronic Disease Registry (CDR), as well as updating and maintaining patient records
- Tracking of patient's appointment and conditions
- Providing assistance to Specialist Outpatient Clinic (SOC) clinicians in explaining available options for follow-up at primary care
- Counselling and motivating patients in following up their care in primary care
- Gathering feedback and conducting patient satisfaction survey
Requirements:
- Minimum GCE O Levels with 1 year of working experience
- Diploma in any discipline with no working experience can be considered
- Proficient in Microsoft office (Word, Excel, PowerPoint)
- Caring and patient-oriented
