CUSTOMER SERVICE CUM DOCUMENTATION OFFICER / EXECUTIVE
Job Description
- Response to customer inquiries e.g. Booking, CRO, Schedule, Free Time application with liner, Request Waiver of Demurrage/Detention & etc.
- Submitting bookings with shipment details to carriers and releasing booking confirmations to customers on a timely basis.
- Monitoring booking to avoid last-minute cancellations and incurred charges.
- Monitoring Export Container Movement.
- Monitoring Export Customs Clearance with the appointed Forwarding Agent (FA).
- Monitoring Shipping Instruction & Original BL from the customer to liner to avoid penalty.
- Monitoring Import FCL shipment.
- Monitoring Import shipment LCL shipment.
- Prepare Monthly Sailing Schedule and provide it to customers.
- Prepare quotations and tender submissions if any.
- Update the shipment details in the designated files.
- Monitoring daily document collection with dispatch together with submission of payment for those cash term liners.
Requirements
- Possess at least a Diploma/Advanced/Higher/Graduate Diploma/Bachelor's Degree/Post Graduate Diploma/Professional Degree in Logistics/Transportation or equivalent.
- Excellent in effective communication both spoken and written, presentation and analytical skills.
- Required language(s): Bahasa Malaysia, Mandarin, English
- Required Skills(s): Microsoft Office
- Preferably Junior Executive specialized in Shipping/Logistics/Supply Chain/Freight Forwarding or equivalent.
- 2 years of working experience in the related field will be an added advantage.
- Fresh graduates are encouraged to apply.
Perks & Benefits
- Friendly working environment
- Personal development opportunities
- Company trips
Job Location
28-02, Jalan Molek 1/10, Taman Molek, 81100 Johor, Malaysia
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