Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for a Service Engineer to support the expanding team.
As a Service Engineer, you are responsible for:
- Provide daily desktop IT issues support.
- Maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
- Ensure all VPN, internet, mobile, emails, BB are in good working condition at all times and also prior to users / SMT travel schedules.
- Ensure the functionality and accessibility of all peripherals (mobile, BB, etc.) and handle any BB and Mobile related issues with Mobile Service Provider.
- Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
- Provide users with basic training to utilize the PC or operations equipment and avoid future problems.
- Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately.
- Provide level 2 support for technical escalation.
- Respond to requests for equipment set up for meetings and presentations.
- Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
- Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
- Manage onsite computer room facilities, liaise with Vendor for Schedule maintenance primary contact for onsite Network and connectivity escalation.
- Plan contingency and support robustness from users & SMT IT support perspective.
- Evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and environment.
- Manage site IT asset management - software & hardware inventory.
- Manage License Compliance.
- Degree or Diploma in Information Services/Business (or equivalent).
- 1 to 2 years’ experience in a technical support role for end users.
- Excellent communication and interpersonal skills (English) - spoken and written.
- Able to be on standby, to provide 24 hour support for after-office-hours(AOH).
- Working Hour: Monday to Friday 8.30am to 6pm
- Monthly Package: Basic Salary + Transport Allowance + AOH Allowance Bonus: AWS + Performance Bonus
