Key Responsibilities
· Technical Support
o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
o Provide L2 technical support and advice to users on systems-related issues or queries.
o Perform systems administration/maintenance and works toward continuous optimization of systems performance.
o Standby with on-call availability with varied shifts including nights, weekends and holidays.
o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
· Cross group collaboration
o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
· Diploma/Degree or equivalent
· Min. 2-3 years of experience preferred.
· Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
· Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.
· Knowledge of Virtual Machines – VMware, Hyper-V
· Knowledge of Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.
· Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security
· Possess problem solving skills and able to prioritise and manage multiple tasks.
· Demonstrated verbal, written communication and interpersonal skills with stakeholders.
