One of Singapore's leading local MNC company that specializes in the distribution of Material Handling Equipments.
Location: North (Senoko Rd)
Working Hours: 5.25 Days Work Week (Mon-Fri - 9am to 6pm), Alternate Saturdays (8.30am to 12.30pm)
Basic up to S$ 2.6K + OT Allowance + Performance Bonus
Responsibilities:
- Identifying and responding to customers’ needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly and raise job orders to workshops & contractors
- Liaise with controllers & contractors on service / repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service / repair schedule and vehicle collection with customers
- To perform basic investigation into customers’ complaints and rectify the problems by coming up with recommendation within guidelines
- Performs ad hoc duties as assigned by Supervisors
Requirements:
- Ability to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- Relevant customer service / administrative / support function experience would be an added advantage
- Proficient in MS Office Skills
- Familiar with CRM system will be advantageous
- Attentive, adaptable and responsible with good communication skill
- Mandarin speakers would be highly preferred due to nature of work requires liaising with Chinese counterparts
Your recruiter for this job: WhatsApp Ian @ 8512 3517 for a quicker response.
Ian Fong | R22106545
Recruit Now Singapore Pte Ltd | EA No: 21C0845
