At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.
Job Summary
This role is responsible for processing, billing and delivering of all customer orders including surgery case on a timely basis and in compliance with Company policies and procedures and support sales activities.
The person will communicate with customers to ensure timely resolution of problems affecting order processing and delivery of goods working closely with the Operations Manager, Sales Managers, and sales team.
Principal Duties and Responsibilities
Customer Service
- Ensure all surgery case bookings are entered into the system (SMS) and review implants, instruments, surgery cases, coverage and other information in system before processing to warehouse and concern team.
- Review part & lot numbers are correct before processing order in SAP, arrange for all top ups on the floating kits to be completed when the surgery is concluded.
- Check terms of purchase e.g. pricing, shipping instructions, sources and payment terms on customers’ order before processing order in SAP.
- Ensure all procedures and controls are followed before the release of shipment to distributors. (e.g. proper credit hold release permission is obtained)
- Prepare timely and accurate billing for Local Hospitals and Private Clinics and work with finance team for the payment issues & reminders, coordinate with concern party.
- Co-ordinate and oversee the timely repair of equipment and instruments returned for repairs and servicing, from the designated territory.
Sales Admin
- Documentation of agreements/contracts and raise quotations, PMRs, instrument requests from marketing to operations.
- Arrange surgeons travel logistics, including event support, tracking & keeping of sample demos, brochures and sponsorships requests.
Expected Areas of Competence
- Working knowledge of Microsoft Office tools
- Basic understanding of Bill of Exchange and Shipping Documentation
- Knowledge of SAP preferred.
Education Requirements
- Minimum 3 to 5 years customer service experience in the health care industry including administrative role.
- ‘A’ Level/Diploma
