Avone Beauty Secrets is one of the fastest-growing beauty and wellness service providers in Singapore. We are a leader in embroidery faceworks and multiple award-winner of beauty treatments. Venus Aesthetic provides effective aesthetics medical solutions using the latest technology in medicine. As part of our ambitious expansion plans, we are looking for motivated and high-performing individuals to join us.
To learn more about us, visit www.avone.sg or www.venusaesthetics.sg
Responsibilities
- The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
- Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
- Build customer loyalty and retention by delivering the unique customer service experience
- Scheduling service appointments for customers
- Documentation of calls for tracking, monitoring and follow-up
- Assist in ad hoc administrative duties
Requirements
- Must be able to converse fluently over the phone, and read and write in English and Chinese
- Must be proficient in MS Word and MS Excel
- At least 2 years customer service or telemarketing experience
- Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers
- Minimum GCE ‘A’ Level or diploma
What We Offer
- Basic Salary up to S$3300, depending on experience of candidate
- 5 days work week
- Staff discounts and privileges from all Avone Beauty Secrets outlets
- Office located at UB One near Tai Seng MRT (Circle Line)
- Clean, quiet and comfortable working environment
Interested candidates please send in your resume to [email protected], stating current and expected salary, and reasons for leaving past and present employment.
