Authorised Distributor of Alfa Romeo and Jeep looking for Customer Service Advisors
Key responsibilities include, however not limited, to the following:
· Administer all documentation pertaining to creating new Job card, repair quotation and vehicle history files.
· Walk around the car with customer to check if there are any scratches/ dents before handing over vehicle to workshop and to customers.
· Organize Pre-delivery vehicle between workshop, contractor, and sales.
· Assist customers in checking-in and out of their vehicles from the workshop.
· Attend to phone calls, emails, and drive-ins to address any customer concern.
· Determine if technical solution can be resolved over the phone escalate immediately to Foreman/Service Manager to provide immediate attention.
· Able to perform troubleshooting of basic faults and problems of vehicles.
· Conduct transactions with system walk customer through correction(s) and provide summary.
· Effectively communicate estimated completion time, regular updates and follow through on each customer vehicle.
· Follow-up and ensure overall customer satisfaction with the work performed.
· Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting.
· Recommend suitable packages and/or add-ons for customers.
· Handle accident claims, quotation and communicate with insurance company.
· Any other ad hoc duties assigned.
Requirements:
· Candidate Must possess Valid Singapore Driving licence Class 3/3A
· Candidates without Automotive background but experience as Customer Service can apply.
· Brand Training will be provided.
· Technical experience will be an added advantage.
We regret that only shortlisted candidates would be notified.
