The Opportunity
- Work with a well-established computer and electronics company
- Working Hour: Monday – Friday 9am – 6pm
- Work location: Central
The Talent
- Fluent in both spoken and written English, with excellent communication skills and the ability to interact with users of different levels and backgrounds.
- Proficient in using Help desk tool to manage tickets for users, follow up on issues, and provide timely resolutions.
- Able to provide day to day support for end users on various desktop related issues, such as printer, Outlook, OS, etc.
- Experienced in building machines for end users in case of machine crash, and ensuring data backup and recovery.
- Proactive in identifying the root causes of issues and providing fixed solutions, as well as escalating complex problems to relevant teams or vendors.
- Responsible for managing VIP users' issues and communicating with them professionally and courteously, while meeting their expectations and needs.
The Job
- Manage Help desk tool and manage tickets for users.
- Reset password for user and provide day to day support for end users.
- Provide any technical help for desktop related issues, like printer, Outlook, OS issue.
- Build machine for end user in case machine is crashed.
- Identify the issues pro-actively and provide fixed solution.
- Manage VIP users for their day to day issues
Next Steps
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)
To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to [email protected].
All shortlisted candidates will be contacted. All the best!
