Process the necessary skils and knowledge to provide end-users with desktop support services, troubleshoot and resolve technical issues, install, configure, and maintain hardware and software, and ensure that desktop systems are functioning optimally and securely.
As a Desktop Support Engineer, you will be able to provide technical support to end-users in an organization, assist with the implementation and maintenance of hardware and software systems, and ensure that systems are functioning optimally and securely. You will also be able to train and guide end-users on the proper use of hardware and software, maintain an inventory of hardware and software assets, and track support requests.
Responsibilities
Troubleshoot and resolve hardware issues
Provide software support
Assist with network connectivity issues
Offer user support and training
Maintain and optimize system performance
Implement security measures
Manage incidents and problems
Maintain an inventory of assets
Collaborate with IT teams.
