Job Description:
Enterprise Information Technology Support
- Provide user support on issues related to VISION workstations, Network matters, IP telephony, audio video equipment.
- Support ad hoc setup and support for conferencing and audio-visual presentation.
- Point of escalation for user support call to the corporate service desk
- Update and maintain the IT inventory in the CMDB database for the VISION infrastructure, accessories and user devices.
- Update and maintain all software licensing used exclusively by Plant and provision of user devices at Plant.
- Perform user support tasks in service now tickets and troubleshooting as required.
- Other duties include SQL database and Server administration.
Industrial Information Technology Assistance
- Assist for Industrial Information Technology Systems projects when required.
- Provide technical assistance for Industrial IT equipment’s involved in the project.
- Coordinate and transit technical IT deliverables in accordance with Corporate’s IT policy
- Update and maintain IT inventory in CMDB and CMMS for industrial infrastructure, accessories and user devices.
- Assist first level troubleshooting of the system, in coordination with E&I team, Group IT teams (DSI MS, TGITS) and external suppliers if required.
- Support Software Manufacturing System and Software Automation for productivity improvement initiatives when required.
- Supports new product software launches, IT processes and work within designated IT guidelines.
- Stay current with technology and determining the impact of hardware and/or software upgrades on new and existing applications.
Cyber Security
- Support the local Cyber Security Officer and act as his backup in his absence.
- Ensure that the Cyber Security rules are integrated to the contract with vendors.
- Warn the plant manager and the Branch Cyber Security Manager in case of a major Cyber security risk or incident.
Maintenance
- Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
- Develops plans to manage the frequency of appropriate support package/patch application.
- Monitors database maintenance and provides appropriate recommendations, when required.
- Develops IT equipment replacement plan.
- Develop and update the Site Documentation relating to the local infrastructure, ensuring it is published in the designated area.
Projects and Budget
- Propose the local IT budget ensuring optimum utilization of resources whilst maintaining cost effective services.
- Ensure all IT related costs for the affiliate are captured in the IT budget and properly validated by management and MS/APMO IS team.
- Ensure IT projects are managed to successful completion, within agreed costs and timescales, with the proper methodology and standards.
Requirements
- Minimum Diploma holder with 5 years similar working experience.
- Good knowledge in Enterprise IT Infrastructures (workstations, networks, server, data rooms) management
- Good understanding of local IT infrastructure and its components with the ability to assess cybersecurity risks.
- Field Instrumentation work experience will be an advantage.
