What You'll Do:
- Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
- Meeting customers face-to-face to provide support or resolve issues
- Provide accurate and detailed information to customers regarding products and services
- Resolving customer issues, complaints or concerns with empathy and problem-solving skills
- Documenting customer interactions and maintaining accurate records in the database
- Adhering to company policies and procedures while maintaining a positive and customer- centric attitude
- Any other tasks that may be assigned from time to time
What You’ll Need:
- Minimum 2 years of experience in contact centre or similar environment
- Possess excellent interpersonal, communication and customer service skills
- Able to work independently in a face-paced environment while being a cohesive team member
- Self-directed, able to multi-task, self-motivated and able to work under pressure
- Possess initiative to respond to customer’s needs with a commitment towards service excellence
- Proficient in MS Office applications
