Executive (Customer Relations)
The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.
Responsibilities:-
· Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
· Maintain high quality of service and ensure that queries or escalations are handled professionally
· Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
· Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned
Requirements:-
· At least a tertiary education (in any discipline)
· Proficient in Microsoft Office applications
· Strong writing and analytical skills
· Service-oriented and adept at problem solving
· Have a pleasant disposition and is passionate about helping others
· Ability to work independently and capable of being an effective team player
Working Hours:-
Mon-Thu: 8.30am - 6.00pm,
Fri: 8.30am - 5.30pm
Salary:-
$2500/mth
Contract Duration:-
11 months
Location:-
Singapore Polytechnic, Dover MRT
