Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.
Are you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Service Executive - 9 months contract, and be part of our Customer Service Team providing proactive, quality customer service for our customers.
Responsibilities:
- Order management: Process orders, collaborate with internal stakeholders on stock availability, prepare shipments, handle invoicing, and arrange shipments with forwarders.
- Customer Support: Respond promptly to customer inquiries regarding orders, shipments, repairs, and product availability.
- Complaint handling: Document customer feedback and collaborate with various stakeholders to resolve issues.
- Invoice handling: Validate freight invoices from forwarders and submit them to the AP team for weekly payment processing.
- Review, update, and approve repair and return orders processed by the Reverse Logistics team.
- Promptly update and close cases in Salesforce.
- Provide backup support to assigned Customer Service colleagues.
- Handle ad-hoc projects as assigned by the manager.
Requirements:
- Degree in Business, Supply Chain, Logistics, or related disciplines.
- 3 years of experience working in a customer service department and being accustomed to providing excellent customer service is an added advantage.
- Proficiency in Microsoft Office - Excel, PowerPoint, Word.
- Self-motivated, meticulous, and organized personality.
- Ability to work in a fast-paced environment.
