Job Responsibilities:
- Desktop support
- Provide basic support and troubleshoot to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
- Taking ownership of customer issues reported and tracking them through resolution.
- Responding in a timely manner to service issues and requests
- Liaise with third party vendors to coordinate client issues on specific services.
- Liaise with product manufacturers for problem escalation and resolution.
- Support company for project implementation activities.
Job Requirements:
- Diploma / Degree in Computer Studies, Information System or related course.
- Preferably with 2 years of experience in Desktop and End User support
- Experience in troubleshooting Windows and Windows installer related topics (Windows 7 above)
- Ability to quickly understand technical concepts.
- An excellent problem solver with strong analytical skills
- Excellent end user support and communication skills.
