- Provide timely, accurate and quality responses to customers via various contact points such as emails and live chats.
- Resolve product or service problems by clarifying the customer’s complaints; determining the cause of problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution delivery.
- Communicate and coordinate with internal peers as necessary to deliver solution to customer’s inquiries.
- Ensure customer satisfaction and provide professional customer support.
- Ensure proper record keeping of customer interactions, feedbacks and complaints.
- Collect and report customer feedbacks for product and service quality improvements.
- Collaborate with the department manager to improve the customer service processes.
Job requirements:
- Minimum 1-2 years of relevant experience in customer service / technical support is highly preferred.
- Able to work well under pressure.
- Candidates who have experience in Customer Relationship Management tools such as Zendesk, Salesforce are highly advantageous.
- Candidates who do not have prior experience in customer service / technical support are welcome to apply.
