Job Title: Field Service Coordinator, Shaft Line Solutions
As FS Coordinator, you will be the focal point with customers and internal stakeholders in the delivery of Field Services (FS) for Shaft Line Solutions. You will be part of a team managing the daily activities and schedules of 5-6 engineers located in Singapore. In this position you will be reporting to the FS Manager.
The location of this position is Pandan Crescent in Singapore.
What will you be doing:
As Field Service Coordinator, Shaft Line Solutions, your work will focus on these responsibilities:
· Receive and process field service enquiries; identify service requirements, schedules and locations.
· Plan activities, resources, spare parts, costs and time schedules for work orders.
· Manage diaries and coordinate field service personnel, matching available skills to jobs.
· Liaise with customers to coordinate requirements and formalize service bookings.
· Coordinate personnel when they are assigned on a work order.
· Act as "point of contact" for the customer during the work order.
· Raise internal and external orders for service provisions.
· Collect costs, prepare invoices, time sheet, and administer pay for service personnel.
· Service follow-up, ensure customer satisfaction, obtain feedback and maintain service record files.
· Ensure that the work is executed according to QSHE guidelines and site procedures and policies.
· Follow-up and report on the status of work orders to customer and/or internal stakeholders.
· Continuously seek for solutions in according to best practices.
To be successful in this role, we expect you to have:
· Diploma/Bsc in Engineering or equivalent experiences.
· Min 1~2 years’ experience in a customer facing role with responsibility for collation of costs and invoices.
· Excellent organizational skills and customer empathy.
· Strong commitment to delivering excellent customer service.
· Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
· Excellent communication skills and well-developed cultural awareness and sensitivity.
· A safety-first mind-set.
· Proficiency with standard MS tools and experience with SAP would be an advantage.
· A working knowledge of bookkeeping and commercial administration processes.
· Fluent in English, spoken and written to communicate with the external/internal stakeholders.
· Willing and able to travel.
Why you and us?
You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.
Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.
In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):
Hyun Joo Kim
Talent Acquisition Partner
Email: [email protected]
