Reporting to Customer Care Team Lead & Sales Support, this position will serve as the primary liaison between customers and Company to handle telephone and internet inquiries, receive purchase orders and correspondences related to sales orders and verify inventory for product availability including arrangement of shipment. The candidate will also be responsible for establishing and maintaining relationships with current and potential domestic and international customer accounts to maximize sales of Company’s products.
Responsibilities:
- Manage and support specific assigned customer accounts and provide support for internal and external customers
- Act as primary contact to handle telephone and internet inquiries as well as to receive all correspondences related to sales orders and verify pricing and availability of products
- Handle sales orders and sales invoice billing including processing orders into MRP system and updating customers on shipment quantity and confirmed shipment dates
- Maintain database of customer profiles and conduct regular account and order history reviews for customer forecasting
- Drive customer engagement by providing value-added information in a consistent and timely manner
- Work closely with internal stakeholders to deliver smooth daily customer care and shipping operations in accordance to existing Operating Agreements
- Report major discrepancies, late-shipments, substitutions, damages, and other issues as and when necessary
Requirements:
- Diploma in Business Administration or related discipline with at least 4 years of customer support, import & export and dangerous goods experience preferred
- Customer orientation with good presentation and interpersonal skills
- Competent in Microsoft Office applications
