(a) Care duties
- To assess & review needs of potential and current befriendees, manage befrienders and befriendees matching and conduct necessary training and onboarding for befrienders.
- To ensure timely and accurate data input of all befriending activities in Salesforce,
- Facilitate and Support in Step-up care for befriendees and CREST P3 clients,
- Serve as a conduit for other Brahm Centre’s services (COMIT, Case Management, Elder-sitting, Counselling, Wellness etc); escalate when needs emerge,
- Participate and support in ad-hoc excursion trips to build rapport with clients and their caregivers,
- Assist in planning and support of mass dementia screening and mental health awareness outreach events
- Assist in regular outreach and community screening of assigned portfolio,
- Provide case management services (i.e. visit and assess their home situation, study family dynamics and care needs for both clients and their caregivers),
- Provide holistic care support to clients who are at risk of depression, dementia and other mental health conditions,
- Conduct regular home visits and/or phone calls and make periodic invitations to suitable clients to attend social activities and programs conducted in the Centre,
- Provide person-centric care (social and health), psychoeducation, information, and support for clients and caregivers through emotional support, follow-up, and service linkage,
- Collaborate with community partners, healthcare institutions and government agencies to provide holistic care support and service interventions to clients and caregivers,
- Maintain proper documentation and secure storage of case files, referrals, and other related documents across various systems i.e. Salesforce, Acutenet, Integrated Referral Management System (IRMS).
- Any other administrative roles that may be assigned to you.
(b) CSO area
- Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources (eg toilet rolls, newspaper for art courses).
- Assist with centre programs support, NSA verification and attendance taking of clients and visitors to the centre.
- Assist clients with Skillsfuture applications where required.
- Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations, kept clean and tidy, and centre programs run smooth.
- Attend to general enquiries and feedback from customers and cross-selling of courses, talks and activities (held onsite and online).
- Assist with pre and post course/event preparations.
- Ensure accuracy and timely entry in salesforce i.e. new members creation, new events creation and marking of attendance
- Ensure daily reconciliation of takings with tracker.
- Any other administrative role that may be assigned to you.
(c) Programs
- Ensure that trainers and Finance are informed of final number of participants 5 days prior to course commencement date.
- Have oversight on programs and offering by Brahm Centre and the availability of slots for courses in order to promote and maximise sales for courses and activities
- To host and facilitate centre events where required
- To support centre for any onsite or offsite outreach events where required
