Job Title: Customer Service Executive, Account Management
Job Responsibilities:
- Measure level of customer satisfaction in the assigned accounts
- Assist immediate manager in his/her daily functions in fulfilling customers’ requirements by co-ordinating with operation departments
- Check Customers’ Purchase Orders received against Quotations to ensure that the unit price and specification matches
- Raise job orders for all Purchase Orders and ensure relevant specifications and customer-supplied materials / unit price are in proper order
- Prepare mock-up and pre-check blueprint/colourproof and submit
- blueprint/colourproof approval slips for Customers’ approval
- Work with Quality Department on shipment to ensure quality goods are delivered to the customers
- Coordinate closely with operations team to ensure on-time delivery
- Prepare shipping documents and work closely with internal / Third Party Forwarder
- Prepare invoices for Finance billing
- Perform housekeeping of sample books and library
- Carry out any other tasks assigned by immediate manager, when required
Job Requirements:
- Min “O” levels or above.
- 2 years of work experience in order processing or customer service position will be preferred
- Experience in working in a Customer Service environment/ logistic / shipping document / invoicing
- Proficient in MS Excel preferred
- Meticulous in order / invoice processing
- Independent and strong Team player
- Good communication and email writing skill
- Able to multi-task and adapt to a fast-paced environment
- Good time management
Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, sex, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!
