- A minimum of 5 years of proven experience in a customer service position. Added HR admin and office admin experience is preferred but not a must
- Has good customer service skills with strong verbal communication skills.
- Hands-on, flexible, pleasant with good people and EQ skills.
Our client is a renowned European listed MNC in the luxury home appliance sector. The co is a well-known household name which is an established market leader in its field. Re the office's location, it is based at a building that is 2 bus stops away from the Tiong Bahru MRT station.
For this role, you will report to the SEA MD and play a broad role covering 3 areas: 1) customer service, 2) executive administration support to the SEA MD; 3) HR admin and office admin support (for an office with around 50 staff).
Key responsibilities:
Customer Service (estimated around 60%)*
- Work on the customer service function alongside another full-time customer service analyst- answer customers’ questions, resolve problems, and maintain customer satisfaction by providing problem-solving resources. Liaise with customers on the phone or meet in person to resolve any questions
EA/office admin (around 40%)*
- Act as a PA to the SEA MD.
- Manage SEA MD’s calendars and emails
- Prepare presentation slides and materials meetings
- Schedule appointments, travel & accommodations arrangements and bookings
- Purchase office supplies and pantry items as and when necessary
- Organise company events.
- Provide HR admin support e.g. drafting contract agreements for new employees, answer HQ on surveys questions etc.
- Manage the overall office administration including management of office assets, facilities and IT system for an office (of around 50 staff)
*-these are rough estimates which may vary during the time in the year depending on any ad hoc projects as determined by the hiring manager.
To qualify, you should possess the following requirements:
- Bachelor’s degree in business administration or relevant field.
- A minimum of 5 years of proven experience in a customer service position. Added HR admin and office admin experience is preferred.
- Has good customer service skills with strong verbal communication skills.
- Strong multi-tasking ability
- Hands-on, flexible, pleasant with good people and EQ skills.
- Discreet and professional when handling important information.
- Proficiency in Microsoft Office and customer service software.
Note- there is no work from home arrangement for this role as the office admin team is lean (and this person may need to travel within Singapore at times to meet with some customers).
To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.
We regret to inform that only shortlisted candidates will be notified.
Posted by:
CAP Consulting (EA license: 14C7175)
Caroline Poh (EA Registration: R1105649)
Date ad is posted - 18 April 2024
