Job Description:
- Provide first level troubleshooting of devices, maintenance of laptops and tablets.
- Installation and configuration of operating systems and software for users
- Assist users on operating system, email, hardware, and software related issues.
- Deployment of PC, notebook and printers as requested by users.
- Assist in troubleshooting network and wireless connectivity issues.
- Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.
- Monitor Service Level Agreement and provide regular reporting in timely manner to relevant party.
- Coordinate with 3rd party or equipment vendors to resolve problems
- Other ad hoc duties assigned.
Requirement:
- Proven experience in IT support or a related role.
- Proficiency in troubleshooting hardware issues.
- Strong knowledge of Windows operating systems.
- Ability to communicate technical information effectively to non-technical users.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
- Experience with hardware installation, configuration, and maintenance.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to learn and adapt to new technologies and processes.
- Strong customer service orientation and interpersonal skills.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: VIvian Chung Fhui Tiin
EA Personnel Reg No: R22106436
